Refunds

X-RAY GG Limited, registered in England and Wales, company number 17507355. Registered office: 124 City Road, London, EC1V 2NX.

The short version

Team's first payment is money back for 14 days. Other payments aren't refundable: everything in your plan opens the moment you pay, the Pro Library and every analysis included, so a refund can't take it back. You can cancel at any time: your plan runs to the end of the period you've paid for, and you aren't charged again.

Team: 14 days money back

The first time a team pays for Team, monthly or yearly, it can ask for that payment back within 14 days, for any reason. The plan closes when the money is returned, and the team goes back to the plan it had before, if any. It's once per team: renewals, extra seats and later payments aren't covered.

Cancelling

Cancel from your plan's page in the app at any time. A monthly plan ends at the end of the month you've paid for, a yearly plan at the end of the year. Nothing more is taken, and your playbook, notes and history stay where they are.

Changing plan

Moving up starts straight away, and you pay the difference for the rest of the period. Moving down starts at your next renewal, so you keep what you've paid for until then. The difference isn't refunded.

Your legal right to cancel

If you're a consumer in the UK or the EU, the law usually gives you 14 days to cancel something you buy online. Because your plan opens at once, when you subscribe we ask you to agree that it starts straight away and that you lose this right once it has. Where the law still gives you a refund, you get it.

When we do refund

• Team's first payment, within 14 days, as above.
• You were charged twice for the same thing.
• You were charged after you cancelled.
• We made a mistake with your bill.

We don't refund a plan you forgot to cancel, a period you didn't use, or allowances left over at the end of a month, like demos, scouts or questions to X.

Who handles it

In the UK you buy from X-RAY GG Limited, and Stripe takes the payment for us. Write to hello@x-ray.gg with the email on your account.

Everywhere else Paddle.com sells the plan to you as our reseller (the merchant of record). Paddle's Buyer Terms and Refund Policy apply as well as this page, and Paddle handles refund requests: use the link in your receipt, or paddle.net. Paddle may refuse a refund where it sees fraud or abuse.

Disputed payments

If something's wrong, write to us before you go to your bank. While a payment is disputed with a bank, the plan it paid for is paused.